WhatsApp Business Auto Reply: 30 Ready-to-Use Message Samples (2026)

Quick replies: Settings > Business Tools > Quick Replies. Tap + to add a new quick reply. Give it a shortcut keyword (e.g. /hours) and write the message. During a conversation, type /hours in the message field and tap the suggestion, the full message inserts instantly.

Also Read: How to Send Bulk Event Invitations on WhatsApp (2026)

Sample 1 - Warm welcome with routing menu:
Hi {{customer_name}}, welcome to {{business_name}}! We are glad you reached out.
To help you faster, please reply with:1 - Product or service enquiry, 2 - Order or booking status, 3 - Talk to our team, We will respond shortly.

Sample 2 - Simple and direct:
Hello! Thank you for contacting {{business_name}}. We have received your message and will get back to you within {{response_time}}.Reply STOP to stop receiving messages.

Sample 3 - Friendly introduction with hours:
Hi {{customer_name}}! Welcome to {{business_name}} on WhatsApp.
We are available Monday to Saturday, {{start_time}} to {{end_time}}. Our team will reply to your message as soon as possible.

Sample 4 - Value-first greeting:
Hello! You have reached {{business_name}}. We specialize in {{service_or_product}}.Tell us what you are looking for and we will guide you from here. Our team responds during business hours.

Sample 5 - New contact onboarding:
Welcome to {{business_name}}. Here is what you can do on WhatsApp with us:- Get product information- Place an order or booking- Track your order or appointment- Reach our support team. 
Just type your question and we will take it from there.

Sample 6 - Standard after-hours:
Hi! Thank you for reaching out to {{business_name}}. Our team is currently offline and will be back on {{day}} at {{time}}. We have noted your message and will respond as soon as we are available. For urgent help, visit: {{link}}

Sample 7 - Weekend away message:
Hello {{customer_name}}! We are taking a weekend break, but we have not forgotten you.{{business_name}} will be back Monday at {{time}}. We will reply to your message first thing. Thank you for your patience.

Sample 8 - Holiday closure:
Season's greetings from {{business_name}}! We are closed for {{holiday}} until {{date}}.
Your message is important to us and we will respond as soon as we return. Wishing you and your family a wonderful {{holiday}}.

Sample 9 - Best away message with FAQ link:
Hi! {{business_name}} is currently offline. We will be back at {{time}} on {{day}}.While you wait, your question may already be answered in our FAQ: {{link}}We will pick up your message as soon as we return.

Sample 10 - After-hours with response commitment:
Hello! You have reached {{business_name}} after business hours. We are available {{days}}, {{start_time}} to {{end_time}}.Your message has been received. We will reply within {{X}} hours of reopening. Thank you for reaching out.

Sample 11 - High volume acknowledgment:

Hi {{customer_name}}! We are experiencing high message volume right now. Your message has been received and our team will get back to you within {{X}} hours.Thank you for your patience.

Sample 12 - Queue with self-service option:

Hello! Thanks for contacting {{business_name}}. We are a little busy at the moment.For quick answers, check our catalogue here: {{link}}Or reply with your question and we will get back to you within {{X}} hours.

Sample 13 - Prioritization routing: 

Hi! Thank you for reaching out to {{business_name}}. To help us respond faster, please tell us: 1 - I want to place a new order, 2 - I have a question about an existing order, 3 - I need support. We will route your query to the right team.

Sample 14 - Coaching institute greeting:

Hello! Welcome to {{institute_name}} on WhatsApp.We offer courses in {{subjects}}. Batches available: {{batch_details}}. To know more: 1 - Course fees and schedule, 2 - Enrolment process, 3 - Speak to a counsellor. We will respond within {{X}} hours during working hours.

Sample 15 - Clinic or healthcare appointment:

Hello! Thank you for reaching out to {{clinic_name}}. To book an appointment, please share:- Your name - Preferred date and time - Doctor or department (if specific) Our team will confirm your slot within {{X}} hours. For emergencies, please call {{phone_number}}.

Sample 16 - Salon or beauty service greeting:

Hi {{customer_name}}! Welcome to {{salon_name}} on WhatsApp. We offer: {{services_list}}To book a slot, reply with your preferred date and time. We are open {{days}}, {{start_time}} to {{end_time}}. Spots fill up fast - book early to avoid waiting!

Sample 17 - Real estate enquiry greeting:

Hello! Thank you for contacting {{agency_name}}. To help you find the right property, please share:- Type: residential / commercial- Location preference- Budget range. Our team will get back to you within {{X}} hours with suitable options.

Sample 18 - Restaurant or food business:

Hi! Welcome to {{restaurant_name}} on WhatsApp. We are open {{days}}, {{start_time}} to {{end_time}}. You can:1 - View our menu: {{link}}, 2 - Place an order, 3 - Reserve a table. Just let us know how we can help!

Sample 19 - Order received confirmation:

Hi {{customer_name}}! Your order #{{order_id}} has been confirmed at {{business_name}}. We are getting it ready for dispatch. You will receive a tracking update within {{X}} hours. Thank you for shopping with us!

Sample 20 - COD order confirmation:

Hello {{customer_name}}! We have received your Cash on Delivery order #{{order_id}}. Our team will confirm delivery details shortly. Please keep *Rs {{amount}}* ready at the time of delivery. Thank you for choosing {{business_name}}.

Sample 21 - Shipping dispatched:

Great news, {{customer_name}}! Your order #{{order_id}} has been dispatched. Track it here: {{tracking_link}}. Expected delivery: {{date}}. Reach out if you have any questions.

Sample 22 - Delay notification:

Hi {{customer_name}}, we wanted to keep you informed. Your order #{{order_id}} is experiencing a slight delay due to {{reason}}. New expected delivery: {{date}}. We apologize for the inconvenience and appreciate your patience.

Sample 23 - Win-back message:

Hi {{customer_name}}, it has been a while since your last {{visit/order/session}} with {{business_name}}. We are running a special offer this week just for returning customers: {{offer}}. Valid until {{date}}.{{Action}}: {{link}}. Reply STOP to opt out.

Sample 24 - Abandoned cart or incomplete enquiry:

Hi {{customer_name}}! You were looking at {{product/service}} at {{business_name}} recently.We are holding it for you. Complete your {{order/booking}} here: {{link}}Any questions? Just reply to this message.

Sample 25 - Post-purchase feedback request:

Hi {{customer_name}}! We hope you are enjoying your {{product/service}} from {{business_name}}.We would love to hear what you think. Share a quick review here: {{link}}Your feedback helps us improve.

Sample 26 - Referral request:

Hi {{customer_name}}! Thank you for being a valued {{business_name}} customer. If you have found us helpful, we would love if you shared us with a friend. For every referral, you get {{referral_benefit}}. Share your referral link: {{link}}

Sample 27 - Complaint acknowledgment:

Hi {{customer_name}}. We are sorry to hear you had an issue with {{product/service}}. We take this seriously. Our team will review your concern and get back to you within {{X}} hours with an update. Thank you for bringing this to our attention.

Sample 28 - Refund or return acknowledgment:

Hi {{customer_name}}! Thank you for reaching out. To process your return or refund for order #{{order_id}}, please share:- Reason for return- Photos (if applicable)Our team will respond within {{X}} hours.

Sample 29 - Escalation confirmation:

Hi {{customer_name}}, we have escalated your concern to our senior team. You will hear from us within {{X}} hours with a resolution. We apologize for the inconvenience and thank you for your patience.